Return and refund policy

At CrazyItems.in, customer satisfaction is our top priority. We carefully inspect every product before shipping. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Refunds

You are eligible for a refund or replacement if:

  • The product is damaged or defective

  • You received a wrong product

  • The product is missing items

To be eligible:

  • You must contact us within 48 hours of delivery

  • An unboxing video is mandatory (from sealed package to product opening)

  • The product must be unused and in original packaging

2. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Change of mind / no longer needed

  • Minor color or design variations (due to lighting or screen differences)

  • Damage caused due to misuse or mishandling

  • Requests made after 48 hours of delivery

  • Orders placed with Cash on Delivery (COD) that are refused at delivery

3. Refund Process

Once your request is approved:

  • Replacement will be shipped within 5–7 business days, or

  • Refund will be processed to the original payment method

Refunds usually take 5–10 business days to reflect in your bank account, depending on your payment provider.

4. How to Request a Refund

To request a refund or replacement, please contact us with:

  • Order ID

  • Registered phone number or email

  • Clear images and unboxing video

  • Description of the issue

📧 Email: crazyitems.in@gmail.com
🌐 Website: https://crazyitems.in

5. Shipping Costs

  • If the issue is from our side (damaged / wrong product), shipping costs will be borne by CrazyItems.in

  • Otherwise, shipping charges are non-refundable

6. Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not allowed.

7. Policy Updates

CrazyItems.in reserves the right to update or modify this policy at any time without prior notice.